How to Build a Productivity-Grade Automated Customer Support Pipeline with Griptape Using Deterministic Tools and Agentic Thinking
In this lesson, we build advanced Griptape-a customer support automation system that integrates decision-making tools and agency thinking to process real-world support tickets in the end. We build custom tools to clean sensitive information, categorize issues, prioritize with clear SLA targets, and generate structured incremental payments, all before engaging the language model. We then use … Read more